Up a Tree
10 August 2010
The old Sprawler is tickled pink. Our neighbor with the tree that was all over our roof (and hers) called tree cutters and has had the miserable thing trimmed back. This means I do not have to fret and worry about Big Kitty taking matters into his own hands from atop our steeply pitched roof. I can’t say this has been a particularly nice looking haircut, but I don’t much care. As long as it no longer is in a position to provide a squirrel launching pad or landing strip and isn’t rotting my timbers, its looks are immaterial. Besides, it’s an ugly Bradford pear anyway.
I got the guy’s card, though, because he owns the company and is not even remotely related to another tree guy who charges a lot for only passable work. This gentleman was delighted to discover a mutual dislike of the other guy. Here’s the story from my end.
Several years ago my elderly dogwoods needed serious grooming. Brain told me the name of a really good arborist. Got that? An arborist, not just some good old boy with a bucket truck and a tree chopper attachment. He came out and looked over the trees very carefully, examined the bark, tugged on a limb or two and gave me a price and the date he could show up. The work was good and my trees really did well for a number of years thereafter.
It was time for them to need another grooming, and so did Fred, our corkscrew willow. I called the arborist, but he wasn’t the one who answered the phone. It was the father of a kid I had taught when he was in seventh grade. Turns out he’d bought out Rob’s business, kept the name of it and even the phone number, but didn’t let on in the yellow pages that the business was under different ownership. Reluctantly I had him come out to deal with my trees, which meant that little monkey of a kid of his was going to be hanging in my trees. Ugh. They did a passable job. I wouldn’t say it was great, but it was passable.
Here is what I learned today. The same guy owns several different tree companies around the valley. All have different names and phone numbers. According to these guys, when there is an insurance job, three estimates are required. So an unsuspecting customer calls three companies, gets three estimates and all three companies are owned by the same guy. Hmmmm
I was taken aback to say the least, so after they left, I did a little homework on the internet and discovered the guy owns something like six different tree businesses. They are all registered with the Better Business Bureau, too. He also claims to be an arborist. Of course, he isn’t the one doing the work, so arborist owner or not, no real arborist touches the customer’s tree. You may think I’m splitting hairs here, but having watched a true-blue arborist at work and comparing it to a tree monkey, there is a huge difference.
This brings up the matter of ethics. Does the Better Business Bureau know this guy bids against himself on insurance jobs? Is this really kosher? What protection is there for a customer who calls what she thinks is a different tree service and when they arrive to do the work, she discovers it was the same tree service who did a so-so job once before? Maybe it’s just me, but it seems like this is a matter of truth in advertising. Why have six different companies with six different phone numbers?
I have no answers - only questions. My own experience with the guy is that unlike my favorite roofer, who is cocky because he’s so darn good, this one has nothing to recommend him. When I tell friends who ask who I have used, I can only say who NOT to use. A breakdown in the tradesman-client network is never a good thing. At least I now know that before I call a single one, I should look them up with the BBB to learn who owns them.
Meanwhile, Fred, according to the guy who was here today, is nearly dead. I am really sorry about that. Fred was barely a shoot when our friend Fred planted him 23 years ago, and he’s been a great tree, offering a lot of shade in the hot summer months. He’s been trimmed and groomed twice, but now he has a lot of dead limbs. I really don’t want to lose him. The same goes for our ancient dogwoods in front. They are pink, and in spring when they are at the height of their glory, they look like one huge bubble bath. But, they have a lot of old age issues, as do we all, and I know that we’ll have to take them down one of these days.
It’s like that with trees. BS Squared was a maple we dug from the wooded lot owned by some friends in Charlottesville. We planted BS Squared in front of a cute house we rented and today she is a very pretty tree, making for a quite picturesque front yard. Over the weekend, I realized there are a lot of oak saplings at the Oak Grove in Verona. A board member gave me permission to bring in my shovel and a bucket to take away a little tree. I’m thinking it might be nice to get a little oak started in front, and perhaps by the time it takes hold and starts turning tree-like, it will be poised to replace a dogwood.
And so it goes. One tree after another, and due diligence before calling one single tree guy in the phonebook!