Save the Last Rant for Me
I’m going to round out the first year of the Sprawl with one last rant, but not before I wish each and every one of my readers a very happy new year. We have rough times ahead of us, but with any luck, 2009 might become a better year than we think. Let’s hope so!
This last rant is something I have been thinking and yapping about for a long time. In yesterday’s newspaper, I read an op-ed piece from Barbara Shelly, who writes for the Kansas City Star editorial board. It was called Please drop everything else. In very reasoned fashion, Shelly revealed how she realized that inattentiveness played a role in her conversations with her elderly mother. Citing a whole lot of studies and statistics, she stated what we already know: multitasking is a series of accidents waiting to happen. So here it is, and for those of you who are among my nearest and dearest, you undoubtedly will read about yourselves. I’d apologize, but what I really want is for you to reform your wicked ways, so pay attention and understand that I’m bitching because I love you and I fear I will lose you.
Shelly was doing an internet search while talking to her mother on the phone. She was distracted. Here is where her self-awareness kicked in – she wasn’t paying close attention to what her mother was saying and, although she didn’t put it this way, got to feeling guilty about her bad manners.
Cell phones and computers have changed our lives, there is no doubt. In some regards they have become life savers, literally. In others, they have become killers. The operative word here is inattentiveness. I know I sound like the schoolmarm that I am, but let’s be honest. If you are talking on the phone while you are driving, you aren’t going to have all your attention focused on the road and the other drivers who don’t have all their attention on the road. I’m speaking here of the large purple behemoth that loomed up to my rear bumper while its occupant ran his mouth on his cell phone. I was aware of him, but I do not for one lousy minute believe he was aware of me. What if my attention had been on a conversation, as well?
Then there is the general rudeness. I have been on both ends of that equation, and I can tell you, it is annoying as hell. Somebody explain to me why the person at the cash register should have to put up with a person who is not attending to business. If I had a PENNY for every time I have been held up in a grocery line by some inconsiderate person who cannot cut the cell umbilical long enough to pay attention and settle up the bill, I’d be able to bail out GM all on my own. How many times have you been in a store and been nearly run down by some blabbermouth with a cell phone who cannot steer a cart and talk at the same time? Or dodged an aimless wanderer who drifts from rack to rack while grunting the occasional affirmative? Or been subjected to a loudly profane attack on another person’s character? Or sat across the table from someone who has invited you to dine and who “has” to “take this call”? Or tried to run errands with someone who doesn’t know how to let the voice mail pick up? Or attempted to carry on a meaningful, but brief, conversation with a person who puts you on speakerphone, thus ending any semblance of a to the point discussion? Or tried to converse with someone who sat behind that computer screen like ‘the man behind the curtain,’ manipulating a mouse (I know you’re only playing solitaire, so give it up!)?
Do I sound a little peeved? Just a little? Well, I am, dammit, and I’m sick of it. I’m sick of the poor manners associated with inattentiveness, and I’m sick of the time it wastes. And I’m as mad at myself for the occasional lapse as I am with those around me.
I received a darling message from a young man I’d worked with in the Obama campaign office. It was on my cell phone. I didn’t get it until a week after he’d left it. Guess that tells you I don’t have that phone on 24/7. I don’t need to. I don’t need to be needed that desperately and I don’t want to be found every waking moment. I also do not think other people need to be connected that much, either. They just think they do, because they can. It never occurs to them that they are invading when they call. It never occurs to them that the rest of us shoppers do not want to hear their conversations, either.
Shelly refers to it as the BlackBerry Brush-Off. This is what I get when I am mid-sentence and my darling friend ignores me and checks a text message. Does she understand that she has placed importance of a face-to-face conversation below that of a person who can easily wait ten or fifteen minutes for a response?
Remember when people called your home phone, and if you weren’t there, the phone rang and rang? They called back the world didn’t come to an end. We found answering machines to be helpful. Voice mail is also helpful. Call waiting is an abomination. I have it. I do not leave a conversation that is in progress. That beep simply serves as a signal to me to check voice mail when I hang up with the person currently on the line. I cannot say the same for most of my friends. They treat call waiting as the Hold button in a busy office. I say there is a time and place for that. If you are expecting an important call, then don’t call me while you wait around for that other party to ring you. (If you are at the office and have to hang up to take a business call, I expect that, and rightly so.)
The other day, I was at the cash register in a store. Shannon called. At least I figured it was her because we were planning to get together that day when she finished work. I didn’t even bother to fish the phone out of my pocket because IT WOULD HAVE BEEN RUDE! I waited until we had finished transacting business and I could step away from the register and out of hearing range of the rest of the customers before I even put my hand on the device. Why? Because as much as I adore our Shannon, she could wait. It wouldn’t kill her. Besides, I didn’t need the entirety of Steinmart to listen in. I don’t have a need to demonstrate how important and integral I am.
Multitasking has turned into some sort of martyr-like activity. It is this self-appointed importance that makes me roll my eyes. I would rather someone do one thing at a time, do it right the first time, and then move on to the next task. Instead, you get slipshod work from people who aren’t really paying attention to what’s important. This refusal to prioritize and be mindful of the consequences of a poorly done task is pervasive, even among those of us who know better.
I used to work with a woman who was very good at what she did. Unfortunately, she suffered from that “I am indispensible” syndrome, and multitasked all day long. Deadlines were met by the seat of her pants, things were disorganized and anything that required time and focused attention got pushed off until it couldn’t be pushed off any longer without severe penalties.
When she left the organization, I inherited all her tasks except those that dealt with bookkeeping. I set up a schedule, put things on my desk calendar (the old-fashioned kind) in different colored ink for the categories of tasks, and everything got done. My boss was notorious for not getting print copy finished on time, so I moved his deadlines up a little. He knew what I was doing, but he let me get away with it because he was grateful I had willingly taken on all the other work with no raise.
My entire point was to show that it could be done without all the drama. If you focus on something, you can get it done. When you take a shotgun approach, nothing gets finished. I’m a huge procrastinator, so I know this.
People who think they are indispensible have a problem. They need to be the center of the universe. That phone, BlackBerry, or computer feeds their egos. I’m not saying they are egotistical so-and-sos, I’m just saying they can’t just BE. They crave the connectedness because it makes them feel important, and validated. It hurts to see people in that kind of emotional state.
This is a pretty long rant, but it’s been simmering on my back burner for a long time. In fact, it’s fair to say that this topic was on my list of rants from the day I launched the blog in January! Am I asking my friends to make me the center of attention when we eat together? Yes. Am I asking my friends to sit down and converse with me when they call me? Yes. Am I asking my friends to ignore their phones when we are out shopping? Yes. Am I begging my friends not to talk (or text) and drive? Most emphatically, yes. Am I asking my friends to do anything more than mind their manners when I ask them to do the above? No.
Miss Manners has written extensively on this topic. It seems to have the same effect as her admonitions about including where the bride has registered with the wedding invitation. It’s rude as all get out, but people are still doing it. But Barbara Shelly has placed this phenomenon into its cultural context, examined all sides of the issue and still came out with the same conclusion: multi-tasking isn’t efficient. Miss Manners would add that if it includes a form of communication, it is also in poor taste.
I’m going to end this by adding the quote Ms. Shelly used because it spoke to me.
“To do two things at once is to do neither.” Publilius Syrus (1st Century B.C.)